Shipping policy

Shipping & Delivery

When your order ships

Allow up to 2 days for order processing. In-stock items then ship from our factory in Auburn Hills, Michigan by the method you select at checkout.

Many of our tools are made to order. If an item you order is not in stock, we will email you the expected ship date. You can reply to that email or call us at (248) 391-7800 if the date does not work for you.

Partial shipments

If part of your order is in stock and part is made to order, we ship the in-stock items first. The remaining items ship as a separate shipment when they are ready, and each shipment carries its own shipping charge. Each shipment is invoiced separately under the same order number.

Shipping methods and charges

Parcel orders ship by UPS at the live rate shown at checkout. Items over 80 lb are not shipped by UPS; those products are marked "Contact for Pricing" and we will quote freight when you call. Shipping charges are calculated from the weight and destination of each shipment.

Damage or shortage

Please inspect your shipment on arrival. Report any damage or shortage to us within 5 business days at (248) 391-7800 or tools@subtool.com so we can file the carrier claim and make it right.

Certifications

Certifications ordered with a tool ship together with that tool.

Questions

Suburban Tool, Inc. · 4141 N. Atlantic Blvd, Auburn Hills, MI 48326 · (248) 391-7800 · tools@subtool.com