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GENERAL TERMS & CONDITIONS
GUARANTEE

 Unless otherwise stated, all products manufactured by Suburban Tool, Inc. are guaranteed against defects in material and workmanship for one (1) year from the date of purchase.


DISTRIBUTORS

 Suburban's products are available through most industrial distributors.  Contact Suburban Tool or one of the sales representatives listed on our website for the names of the dealers in your area.


SPECIFICATIONS & ENGINEERING DATA

 Specifications and engineering data are listed as nominal sizes and are subject to change without notice.  Contact Suburban's engineering department for current information, if certain specifications are critical to your design or usage.


WEIGHTS

 All weights are approximate shipping weights.


RETURNS

 Returns are accepted at our discretion and will be subject to a 20% restocking fee. A credit memo will be provided for use on future products.


WARRANTY REPAIRS

 If a Suburban Tool product is deemed to be defective, during the warranty period, please contact the customer service department to obtain a Return Goods Authorization (RGA).  We will need the following:
  • The model number of the item being returned.
  • The defect claimed.
  • Proof of purchase, showing the item, the date and who it was purchased from.
The item must be returned with the transportation prepaid.  The package must be marked with "Warranty Repair" and the RGA number.  A copy of the RGA should be included inside the package.

Upon receipt of the item, it will be inspected and if found to be defective, it will be repaired or replaced at Suburban Tool's discretion.


OUT-OF-WARRANTY REPAIRS

 Most of Suburban's products can be rebuilt to like new condition for half the cost of a new one.  The rebuild would include:
  • Replacing all wear parts.
  • Regrinding working surfaces to original tolerances.
  • Repainting all appropriate surfaces.
Contact our repair department for a quote on repairing your item and instructions on returning it to Suburban Tool for repair.  Upon receipt of your shipment, your tools will be inspected to determine if an adjustment to the quote is required.  You will be contacted with price and delivery information and your repair will commence, when a purchase order is received.  The customer is responsible for all freight charges. Payment (ACH or Credit Card) is required before shipping back to customer.



FREE SHIPPING

 Items marked with T are for freight shipments and cannot be accepted through our online ordering platform. Please contact us to make your purchase.

Offer subject to change or cancellation without notice. Offer only valid within the contiguous 48 States (AK, HI, PR and International orders are excluded). Free Ground Shipping is not valid on COD orders, Free Ground Shipping is Valid on small parcel standard ground. Not valid for "Get it next day", "Next day air saver" or premium air upgrades. If you would like to upgrade you can upgrade your order for an addtional charge at time of checkout.
Offer valid on Online, Full Price orders only!
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4141 N. Atlantic Boulevard, Auburn Hills, Michigan 48326
Phone: (248)391-7800 Fax: (248)391-7462 E-mail: tools@subtool.com
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